Refund & Cancellation Policy

Learn about the Withdrawal and Admission Cancellation Policy at International Generation School, which regulates enrollment termination procedures, clarifies approved force majeure cases, outlines tuition fee refund conditions, and details the mechanism for transferring academic records to ensure the rights of all parties.

I. Preamble and Reference

Student registration at International Generation School Online constitutes a contractual commitment to complete the entire academic year.

Introduction: Student registration at International Generation School Online constitutes a contractual commitment to complete the entire academic year. Registration fees, admission fees, and any financial matters paid by the guardian are non-refundable, except as stipulated in this document regarding approved and documented force majeure cases, in accordance with this document or international norms. Refund percentages for registration fees will only be as agreed upon in this document. A student's departure, withdrawal, or absence does not exempt them from completing tuition installments until the end of the academic year. The staggered installments are a means to facilitate the agreed-upon annual amount, not a subscription, and their cessation is not permitted under any circumstances except with the school's approval after fulfilling the necessary requirements.

This policy defines the regulatory framework for withdrawal and admission cancellation requests, aiming to:

Ensure continuity of education and protect students' academic progress

Safeguard the rights of the institution and families with transparency and fairness

Provide a clear and applicable pathway in force majeure cases

II. Voluntary Withdrawal — Conditions and Procedures

1. Principle of Contractual Commitment

Upon registration, the guardian acknowledges that their commitment covers the entire academic year. A withdrawal request will only be accepted if it meets both of the following conditions:

Submission of a formal written request via the online portal, signed by the guardian

Submission of a convincing, documented case falling under the approved circumstances stipulated in paragraph (1-2)

Important Notice

Withdrawal is not effective merely upon submission of the request.

Withdrawal becomes effective only after written approval is issued by the Academic Administration.

Any cessation of attendance without official approval will hinder the student's educational progress and does not constitute a withdrawal, while subjecting the family to full financial obligations.

2. Approved Force Majeure Cases

Withdrawal will only be accepted if the guardian proves the applicability of one of the following cases:

Required Document
Case
Official medical report documented by an accredited health authority
Serious illness of the student or the guardian responsible for direct follow-up
Official document (death certificate or equivalent)
Death of the guardian responsible for direct follow-up
Proof of loss of primary income source
Sudden, documented financial incapacitation
Approved Academic Administration report
School's failure to provide the agreed-upon primary educational service

Required Document	Case
Official medical report documented by an accredited health authority	Serious illness of the student or the guardian responsible for direct follow-up
Official document (death certificate or equivalent)	Death of the guardian responsible for direct follow-up
Proof of loss of primary income source	Sudden, documented financial incapacitation
Approved Academic Administration report	School's failure to provide the agreed-upon primary educational service

The Academic Administration reserves the right to request additional documents to verify the validity of the submitted justification.

3. Withdrawal Request Processing Flow

Responsible Party
Action
Step
Parent/Guardian
Guardian submits a written request via the online portal, attaching required documents
Step 1
Admissions Team
Admissions team verifies completeness of request and documents within one week
Step 2
Academic Manager
Academic Administration reviews the justification and assesses the applicability of the force majeure case
Step 3
Academic Administration
Decision of acceptance or rejection is issued within 10 business days and communicated to the guardian in writing
Step 4
Finance Department
Payment of all necessary financial dues and obtaining financial clearance
Step 5
Academic Records
Upon approval: A certificate of completion is issued if the academic year has ended, or an enrollment certificate within 10 business days before the end of the year
Step 6

Responsible Party	Action	Step
Parent/Guardian	Guardian submits a written request via the online portal, attaching required documents	Step 1
Admissions Team	Admissions team verifies completeness of request and documents within one week	Step 2
Academic Manager	Academic Administration reviews the justification and assesses the applicability of the force majeure case	Step 3
Academic Administration	Decision of acceptance or rejection is issued within 10 business days and communicated to the guardian in writing	Step 4
Finance Department	Payment of all necessary financial dues and obtaining financial clearance	Step 5
Academic Records	Upon approval: A certificate of completion is issued if the academic year has ended, or an enrollment certificate within 10 business days before the end of the year	Step 6

III. Admission Cancellation by the School

The school reserves the right to cancel a student's admission in the following cases:

Proven forgery in documents submitted during application, with only admission fees being non-refundable

Serious and repeated violation of institutional regulations according to the approved code of conduct, with full annual tuition fees payable

Procedural Guarantees upon Cancellation:

The guardian is notified in writing of the cancellation decision, with clear reasons stated

The guardian has the right to appeal within 10 business days from the date of notification

The student will not be suspended from studies during the appeal review, except in cases of forgery

All academic records for which the student has fulfilled the contract terms will be handed over immediately upon completion of the cancellation procedures. The student will not receive any academic records if they have violated contract terms, such as failure to complete financial obligations.

IV. Fee Policy upon Withdrawal or Cancellation

1. Registration Fees

The registration fee of $150 is non-refundable under any circumstances, as it represents compensation for actual administrative costs of processing the application and allocating a study seat. The guardian explicitly acknowledges this condition upon completing registration.

Tuition Fees — Declining Refund Schedule (from Annual Fees)

In accepted withdrawal cases (documented force majeure cases), the following refund percentages apply to paid tuition fees:

Note
Refund Percentage of Agreed Annual Fees
Withdrawal Timing
✓
80%
Before August 15
✓
50%
Between August 15 and 31
—
0%
Starting September 1

Note	Refund Percentage of Agreed Annual Fees	Withdrawal Timing
✓	80%	Before August 15
✓	50%	Between August 15 and 31
—	0%	Starting September 1

In unaccepted withdrawal cases (without documented force majeure justification), the guardian is not entitled to claim any part of the paid tuition fees, as registration constitutes a financial commitment for the entire year.

V. Transfer of Academic Records (for the period in which the student complied with contract terms)

The school commits to the following upon completion of withdrawal or admission cancellation:

Issuing the latest official, signed, and stamped transcript within 10 business days

Issuing an enrollment certificate or certificate of completion, as applicable

Electronically transferring the academic record to the receiving school upon request

Retaining an archival copy of the student's record for 7 years as per institutional accreditation requirements

VI. Appeal Procedure

The guardian has the right to appeal a decision to reject a withdrawal request or an admission cancellation decision as follows:

The appeal must be submitted in writing via the online portal within 10 business days from the date of notification of the decision

A review committee will be formed, consisting of the General Manager and two members not involved in the original decision

The committee will review the documents and hear from the guardian if requested

The committee's decision will be issued within 10 business days and will be final and binding on both parties

Key Points

I. Preamble and Reference

II. Voluntary Withdrawal — Conditions and Procedures

III. Admission Cancellation by the School

IV. Fee Policy upon Withdrawal or Cancellation

V. Transfer of Academic Records (for the period in which the student complied with contract terms)

VI. Appeal Procedure

Refund & Cancellation Policy

I. Preamble and Reference

Student registration at International Generation School Online constitutes a contractual commitment to complete the entire academic year.

This policy defines the regulatory framework for withdrawal and admission cancellation requests, aiming to:

Ensure continuity of education and protect students' academic progress

Safeguard the rights of the institution and families with transparency and fairness

Provide a clear and applicable pathway in force majeure cases

II. Voluntary Withdrawal — Conditions and Procedures

1. Principle of Contractual Commitment

Upon registration, the guardian acknowledges that their commitment covers the entire academic year. A withdrawal request will only be accepted if it meets both of the following conditions:

Submission of a formal written request via the online portal, signed by the guardian

Submission of a convincing, documented case falling under the approved circumstances stipulated in paragraph (1-2)

Important Notice

Withdrawal is not effective merely upon submission of the request.

Withdrawal becomes effective only after written approval is issued by the Academic Administration.

Any cessation of attendance without official approval will hinder the student's educational progress and does not constitute a withdrawal, while subjecting the family to full financial obligations.

2. Approved Force Majeure Cases

Withdrawal will only be accepted if the guardian proves the applicability of one of the following cases:

The Academic Administration reserves the right to request additional documents to verify the validity of the submitted justification.

3. Withdrawal Request Processing Flow

III. Admission Cancellation by the School

The school reserves the right to cancel a student's admission in the following cases:

Proven forgery in documents submitted during application, with only admission fees being non-refundable

Serious and repeated violation of institutional regulations according to the approved code of conduct, with full annual tuition fees payable

Procedural Guarantees upon Cancellation:

The guardian is notified in writing of the cancellation decision, with clear reasons stated

The guardian has the right to appeal within 10 business days from the date of notification

The student will not be suspended from studies during the appeal review, except in cases of forgery

All academic records for which the student has fulfilled the contract terms will be handed over immediately upon completion of the cancellation procedures. The student will not receive any academic records if they have violated contract terms, such as failure to complete financial obligations.

IV. Fee Policy upon Withdrawal or Cancellation

1. Registration Fees

The registration fee of $150 is non-refundable under any circumstances, as it represents compensation for actual administrative costs of processing the application and allocating a study seat. The guardian explicitly acknowledges this condition upon completing registration.

Tuition Fees — Declining Refund Schedule (from Annual Fees)

In accepted withdrawal cases (documented force majeure cases), the following refund percentages apply to paid tuition fees:

NoteRefund Percentage of Agreed Annual FeesWithdrawal Timing✓80%Before August 15✓50%Between August 15 and 31—0%Starting September 1

In unaccepted withdrawal cases (without documented force majeure justification), the guardian is not entitled to claim any part of the paid tuition fees, as registration constitutes a financial commitment for the entire year.

V. Transfer of Academic Records (for the period in which the student complied with contract terms)

The school commits to the following upon completion of withdrawal or admission cancellation:

Issuing the latest official, signed, and stamped transcript within 10 business days

Issuing an enrollment certificate or certificate of completion, as applicable

Electronically transferring the academic record to the receiving school upon request

Retaining an archival copy of the student's record for 7 years as per institutional accreditation requirements

VI. Appeal Procedure

The guardian has the right to appeal a decision to reject a withdrawal request or an admission cancellation decision as follows:

The appeal must be submitted in writing via the online portal within 10 business days from the date of notification of the decision

A review committee will be formed, consisting of the General Manager and two members not involved in the original decision

The committee will review the documents and hear from the guardian if requested

The committee's decision will be issued within 10 business days and will be final and binding on both parties

Key Points

See also

Note
Refund Percentage of Agreed Annual Fees
Withdrawal Timing
✓
80%
Before August 15
✓
50%
Between August 15 and 31
—
0%
Starting September 1